Community Buys allow people to combine their purchasing demand so suppliers can offer a better-value or more efficient community order.
Some Community Buys may begin with people simply putting their hand up to show interest. That is not necessarily a purchase commitment.
Once orders open, the Community Buy will clearly show the product, price, minimum order quantity or other threshold, closing date and collection or delivery arrangements.
If the required threshold is reached and SayCooee confirms the Community Buy, the order becomes a commitment on both sides: customers are expected to complete their purchase and the supplier is required to fulfil the confirmed Community Buy.
These Terms explain how that works.
SayCooee Community Buys allow community demand to be brought together and connected with participating businesses, producers and suppliers.
SayCooee may facilitate a Community Buy by:
These Community Buy Terms apply whenever you place an order for or otherwise participate in a Community Buy through SayCooee.
They operate together with the SayCooee Terms of Use and Privacy Policy.
Each Community Buy will display the information relevant to that particular offer.
This may include:
You should review this information before placing an order.
Some Community Buys may begin with a Cooee or expression-of-interest stage so SayCooee can understand whether sufficient community demand exists.
Putting your hand up at this stage does not create a purchase obligation unless we clearly tell you otherwise before you submit your interest.
No payment will be taken merely because you have expressed interest unless that is expressly disclosed before you proceed.
If sufficient interest exists, SayCooee may then work with a supplier to create an orderable Community Buy.
An expression of interest does not guarantee that a Community Buy will proceed or that a particular price, product or supplier will become available.
Once a Community Buy opens for orders, you may place an order for the products offered.
By placing an order, you confirm that:
Before submitting an order, you will be shown the relevant price and other material conditions applying to that Community Buy.
Community Buys may depend on a minimum order quantity ("MOQ"), minimum spend, number of participating customers or another stated threshold.
The applicable threshold will be displayed with the Community Buy.
Until that threshold is reached and the Community Buy is confirmed, the Community Buy may not proceed.
If the threshold is not reached by the closing date, SayCooee may:
Customers will not be required to purchase an alternative offer without their agreement.
A Community Buy becomes confirmed when the applicable threshold or other conditions have been satisfied and SayCooee notifies participants that the Community Buy will proceed.
Until that confirmation occurs, an order may remain conditional on the Community Buy proceeding.
Once SayCooee confirms the Community Buy:
Community Buys rely on combined demand. Once a Community Buy is confirmed, the commitments made by both customers and suppliers matter.
The applicable payment process will be explained before you place your order.
Depending on the Community Buy, SayCooee may:
Payments may be processed by a third-party payment provider.
SayCooee does not store full payment card details on its systems where those details are collected directly by the payment provider.
Any applicable delivery charges or other mandatory charges will be disclosed before you complete your order.
If a Community Buy does not reach the required threshold and is not confirmed:
SayCooee is not liable merely because a proposed Community Buy does not proceed.
Before a Community Buy is confirmed, SayCooee may allow you to change or cancel your order through the Platform or by contacting us.
The ability to change an order may depend on the particular Community Buy and whether ordering has already closed.
Once a Community Buy has been confirmed, you should not cancel simply because you have changed your mind.
This is because the supplier has agreed to fulfil a combined community order based on the confirmed demand.
If exceptional circumstances prevent you from completing your order, contact SayCooee as soon as possible.
Nothing in this section limits any right you have under Australian Consumer Law.
Suppliers participating in Community Buys enter into a separate SayCooee Supplier Agreement.
Once a Community Buy has been confirmed, the supplier is required to honour the confirmed Community Buy, including the agreed:
A supplier must not cancel or materially change a confirmed Community Buy simply because it has changed its mind or no longer wishes to fulfil the order.
If fulfilment becomes genuinely impossible because of circumstances outside the supplier's reasonable control, the supplier must notify SayCooee as soon as possible.
SayCooee will then determine an appropriate way forward with affected customers, which may include revised fulfilment arrangements, an agreed substitute or a refund.
A supplier must provide the product confirmed in the Community Buy.
A materially different product must not be substituted after confirmation without appropriate notice and, where required, the customer's agreement.
Minor variations that are inherent to handmade, grown, seasonal or naturally produced products may occur where those variations do not materially change the nature or value of the product.
For example, the exact size, shape, colouring or appearance of fresh produce or handmade goods may reasonably differ from promotional photographs.
Many Community Buys are designed around a single community drop point or collection location.
Where collection applies, the Community Buy will state the expected collection location, date, window or other arrangements.
You are responsible for:
Collection locations may include businesses, community facilities, participating Groups or other agreed locations.
A collection host is not responsible for the quality or safety of the supplier's product merely because the host allows a Community Buy to be collected from its location.
Occasionally collection times, locations or other logistical details may need to change because of supplier operations, transport issues, weather, venue availability or other circumstances.
SayCooee will take reasonable steps to notify affected participants of material changes.
If a change materially affects your ability to receive the order, contact SayCooee so the circumstances can be considered.
If you cannot collect your order as arranged, contact SayCooee as soon as possible.
We cannot guarantee that an alternative collection time can be arranged.
For fresh, chilled, frozen, perishable, seasonal or time-sensitive products, the supplier or collection host may be unable to retain an uncollected order beyond the advertised collection period.
Where the supplier has correctly fulfilled your confirmed order and made it available in accordance with the agreed collection arrangements, failure to collect does not automatically entitle you to a refund.
This does not affect rights that cannot lawfully be excluded.
Some Community Buys may include delivery instead of, or in addition to, collection.
Where delivery is offered, the Community Buy will disclose relevant:
Delivery times may be affected by circumstances outside the reasonable control of SayCooee or the supplier.
Participating suppliers are responsible for providing accurate and not misleading information about their products.
SayCooee may format, edit or present supplier information for the purposes of creating and promoting a Community Buy, provided the material meaning of the supplier's offer is not intentionally changed.
Product photographs may be illustrative where the nature of the product means appearance can reasonably vary.
Where a Community Buy contains food or beverages, the supplier is responsible for complying with applicable food safety, labelling and regulatory requirements.
Product information may include ingredients, allergens or dietary information supplied by the supplier.
If you have an allergy, intolerance or dietary requirement, you are responsible for checking available product information and seeking clarification before ordering where necessary.
Do not rely solely on photographs, Community Buy titles or general promotional descriptions when making decisions relating to allergies or food safety.
If you believe a product is:
please contact SayCooee as soon as reasonably practicable.
We may ask you to provide information or photographs reasonably necessary to understand the issue.
SayCooee may communicate with the supplier to assist in determining the appropriate remedy.
Nothing in these Terms excludes, restricts or modifies rights, guarantees or remedies that cannot lawfully be excluded under the Australian Consumer Law.
Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy where required by law.
A change of mind after a Community Buy has been confirmed does not automatically entitle you to a refund.
If a supplier cannot fulfil all or part of a confirmed Community Buy, affected customers will ordinarily receive a refund for the portion that cannot be supplied unless an alternative arrangement is agreed.
If a supplier fails to fulfil a confirmed Community Buy, SayCooee may:
SayCooee cannot guarantee that a supplier will never experience an unexpected fulfilment problem, but confirmed supplier commitments are taken seriously.
SayCooee operates the Platform and facilitates Community Buys.
Depending on the Community Buy, SayCooee may:
The supplier remains responsible for its products, including:
A Community Buy may be associated with a Local Group, community organisation, Group organiser or collection host.
Unless expressly stated otherwise, these people or organisations are not employees, agents, partners or representatives of SayCooee.
Their involvement in promoting or hosting collection for a Community Buy does not make them the seller or supplier of the products.
Suppliers remain responsible for the products they supply.
SayCooee may allow community members or Group organisers to suggest products, identify community demand, share Community Buys or help coordinate local participation.
Doing so does not give an organiser authority to bind SayCooee or a supplier unless expressly authorised.
Any commercial incentive, partnership or benefit offered to a Group organiser will be governed by any additional terms applying to that arrangement.
SayCooee may provide limited customer information to the supplier, delivery provider, collection coordinator or another party where reasonably necessary to fulfil a Community Buy.
Information must only be used for the purpose for which it is provided unless the customer has separately consented to another use or another lawful basis applies.
A supplier must not automatically add Community Buy customers to its marketing database simply because they purchased through a Community Buy.
Personal information is otherwise handled in accordance with the SayCooee Privacy Policy.
Community Buys depend on good-faith participation.
You must not:
Nothing in these Terms excludes or limits liability where it cannot lawfully be excluded or limited.
To the maximum extent permitted by law, SayCooee is not liable for loss arising solely from:
After a Community Buy has been confirmed, SayCooee or the supplier must not materially change the fundamental product, price or quantity ordered without offering an appropriate solution to affected customers.
Operational details such as collection timing may change where reasonably necessary.
Affected participants will be notified of material changes where reasonably practicable.
SayCooee may update these Community Buy Terms from time to time.
Updated Terms will apply to Community Buys entered into after the updated Terms take effect.
We will not retrospectively change the terms applying to an already confirmed Community Buy in a way that materially disadvantages a customer, except where required by law.
These Community Buy Terms operate together with:
If these Community Buy Terms conflict with the general Terms of Use in relation specifically to a Community Buy, these Community Buy Terms prevail.
These Terms are governed by the laws of New South Wales, Australia.
The parties submit to the non-exclusive jurisdiction of the courts of New South Wales.
For questions or concerns about a Community Buy, contact:
SayCooee
ABN 52 976 893 113
Sydney, New South Wales, Australia.