Terms of Use

1 About SayCooee

SayCooee is an Australian community platform that helps neighbours connect with each other to share skills, swap goods and services, organise group purchases, discover local groups, support local suppliers, grow and share produce, and build stronger local communities.

SayCooee provides a range of community connection services, including Circles, Skills Exchange, Group Buys, Supplier Listings and related community features. In all cases, SayCooee's role is limited to facilitating introductions, discovery and connections between users.

SayCooee is operated by SayCooee (ABN 52 976 893 113). By accessing or using the SayCooee website, app, or any related services ("the Platform"), you agree to these Terms of Use ("Terms").

If you do not agree to these Terms, please do not use the Platform.

2 Introduction Service Only

SayCooee is an introduction and matchmaking platform only. We are not an employment agency, labour hire company, barter exchange, marketplace, or service provider. We do not supply, employ, endorse, verify, or control any member, service, skill, good, or arrangement.

SayCooee's role is limited to:

• Providing a platform for members to list what they offer and what they are looking for
• Matching members with potentially compatible neighbours based on location and interests
• Facilitating initial contact between matched members via on-platform messaging
• Displaying community information such as member profiles and completed swap counts

Once two members have connected on the Platform, any further communication, arrangement, exchange, service, or transaction is entirely between those members. SayCooee is not a party to, does not supervise, and accepts no responsibility or liability for, any such arrangement.

SayCooee does not negotiate, set, control, supervise, fulfil, enforce or guarantee any arrangement between users. Users are solely responsible for determining the terms of any interaction, exchange, purchase, service, agreement or community activity.

This model is consistent with how other well-established Australian and international introduction and matching platforms operate. Platforms such as Airtasker connect people who need work done with people who can do it, but do not employ workers or take responsibility for the quality of work. Care.com, Babysits, and similar childcare introduction platforms connect families with carers but do not employ carers or guarantee their suitability. Employment and contractor platforms such as Seek and LinkedIn facilitate professional connections but are not responsible for what transpires between parties. In each case, the platform's role is to facilitate the introduction, not to be a party to what follows.

3 Limitation of Liability

To the maximum extent permitted by Australian law, SayCooee expressly disclaims all liability for any loss, damage, injury, claim, cost, or expense of any kind arising from or connected to any interaction, arrangement, exchange, swap, group buy, service, or transaction between members, whether foreseeable or not, and whether in contract, tort, or otherwise.

Without limiting the above, SayCooee accepts no liability for:

• The quality, safety, legality, or suitability of any skill, service, good, or arrangement offered or agreed to by any member
• The accuracy, completeness, or truthfulness of any information provided by any member in their listing or profile
• Any personal injury, property damage, financial loss, or other harm arising from meeting, exchanging with, or engaging with another member
• Any failure by a member to perform or fulfil any agreement, swap, or arrangement
• Any dispute between members
• The conduct, character, or background of any member
• Any tax obligations arising from arrangements made between members

Where liability cannot be excluded under Australian Consumer Law, our liability is limited to resupplying the relevant service or paying the cost of having that service resupplied, at our sole discretion.

You acknowledge that you use the Platform and engage with other members entirely at your own risk and discretion.

4 Your Obligations

By using the Platform, you agree that you:

• Are at least 18 years of age.
• Will provide accurate, truthful, and current information in your profile and listings
• Will treat other members with respect, courtesy, and good faith
• Will not misrepresent your skills, qualifications, identity, or intentions
• Will not use the Platform to harass, stalk, defraud, or harm any person
• Will not post illegal, offensive, misleading, discriminatory, or harmful content
• Will not use the Platform for commercial spam, pyramid schemes, or multi-level marketing
• Will comply with all applicable Australian laws in connection with any arrangement you make
• Will take reasonable precautions for your own safety when meeting other members in person
• Are responsible for your own tax obligations in relation to any exchange or income you receive

5 Account Security

You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account.

If you become aware of any unauthorised access to your account, you should notify SayCooee as soon as reasonably practicable.

You must not share your account with another person without our prior written consent.

6 Safety & Trust

SayCooee does not conduct background checks, identity verification, qualification checks, or Working with Children Checks on any member. Member profiles, swap counts, and reviews are self-reported or submitted by other members and are not verified by SayCooee.

When meeting someone you have connected with through SayCooee for the first time, we strongly recommend meeting in a public place, telling someone where you are going, trusting your instincts, and not sharing sensitive personal information (such as financial details or home address) before you feel confident doing so.

For arrangements involving children or vulnerable persons, you are solely responsible for conducting your own due diligence, including requesting a current Working with Children Check or other relevant checks from the other person.

SayCooee reserves the right to remove listings or suspend accounts that we reasonably believe pose a risk to the community, without notice and without liability.

7 Skills Exchange

The skills exchange feature allows members to list skills they can offer and indicate areas where they are looking for help, with a view to making mutually agreeable private arrangements with other members.

SayCooee facilitates the introduction only. The terms of any skill swap, including what is exchanged, when, where, and how, are entirely a matter for the members involved. SayCooee is not a party to any such agreement.

• SayCooee does not guarantee that a match will lead to a successful swap
• SayCooee does not verify the skill, qualification, or suitability of any member
• SayCooee does not record, value, or have any involvement in the terms of any swap
• No credit, points, or currency of any kind is issued or redeemed through the skills exchange feature

8 Community Groups

SayCooee allows members to create, discover and join Community Groups ("Groups") to connect with others who share a common location, interest or purpose.

Group organisers are independent members of the community and are not employees, representatives or agents of SayCooee.

Unless expressly stated otherwise, SayCooee does not organise, supervise, endorse or manage any Group or any activities conducted by a Group.

Members participate in Groups and any related activities at their own discretion and risk.

Group organisers are responsible for ensuring any activities they arrange comply with applicable laws and are conducted safely and respectfully.

SayCooee reserves the right to remove Groups or suspend organisers who breach these Terms or create a risk to the community.

9 Group Buys

SayCooee offers Community Buys as one of the services available through the Platform.

Participation in a Community Buy is subject to the separate SayCooee Community Buy Terms, which form part of these Terms of Use.

The Community Buy Terms explain:

• how Community Buys work;
• when payments are processed;
• your commitment once a Community Buy is confirmed;
• collection arrangements;
• refunds and Australian Consumer Law;
• SayCooee's role;
• supplier responsibilities; and
• other conditions relating specifically to Community Buys.

The current Community Buy Terms are available at: www.saycooee.com.au/community-buy-terms

By joining a Community Buy, you agree to both these Terms of Use and the Community Buy Terms.

If there is any inconsistency between these Terms of Use and the Community Buy Terms in relation to a Community Buy, the Community Buy Terms will prevail.

10 Suppliers

Businesses participating in Community Buys are required to comply with the separate SayCooee Supplier Agreement.

The Supplier Agreement sets out the rights and responsibilities of suppliers using the SayCooee platform, including supplier obligations, payments, Community Buy fulfilment, platform fees and supplier standards.

The current Supplier Agreement is available at: www.saycooee.com.au/supplier-agreement

By registering as a supplier or participating in a Community Buy as a supplier, you agree to be bound by the Supplier Agreement in addition to these Terms of Use.

Where there is any inconsistency between these Terms of Use and the Supplier Agreement in relation to suppliers, the Supplier Agreement will prevail.

11 Tax & Barter Obligations

Under Australian tax law (including ATO Tax Ruling TR 2010/8), exchanging goods or services may be treated as assessable income at market value for both parties. You are solely responsible for understanding and meeting your own tax obligations, including income tax and GST, in connection with any arrangement you make through SayCooee.

SayCooee is not a barter exchange operator. SayCooee does not maintain any ledger, credit system, time-banking record, or currency in relation to skills swaps. No value is assigned, recorded, or reported by SayCooee in relation to any exchange between members.

Members who operate as personal traders, sole traders, or businesses should seek independent tax advice regarding their obligations.

12 Personal Traders & Pro Listings

Members who operate as personal traders, sole traders, or micro-businesses may apply for a Pro listing on the Platform. Pro listings are subject to a monthly fee as set out on the Platform from time to time.

By taking out a Pro listing, you confirm that:

• You have any licences, registrations, or qualifications required by law for the services you offer
• You hold appropriate insurance for your activities where required or recommended
• You will comply with all applicable laws (including Australian Consumer Law) in providing your services
• You understand that SayCooee is not your employer and has no liability for your activities

SayCooee reserves the right to remove Pro listings or suspend accounts at any time, with a pro-rata refund of any prepaid fees in the event of removal without cause.

13 Paid Listings & Advertising

SayCooee may offer paid listings, promotional placements and advertising opportunities for businesses, organisations, community groups and other members.

Advertising options, pricing, inclusions and campaign durations will be displayed at the time of purchase or as otherwise agreed.

Advertising fees are generally non-refundable once a campaign has commenced, except where required under Australian Consumer Law.

Advertisers are responsible for ensuring that all content is accurate, lawful and does not infringe the rights of others.

SayCooee reserves the right to refuse, suspend or remove advertisements or promotional content that breach these Terms, are misleading, unlawful or inconsistent with the values of the platform.

Participation in paid advertising does not imply endorsement by SayCooee.

14 Content & Conduct

You retain ownership of content you post on the Platform. By posting content, you grant SayCooee a non-exclusive, royalty-free licence to display, distribute, and promote that content in connection with the operation of the Platform.

You must not post content that is unlawful, defamatory, discriminatory, harassing, misleading, infringing of third party rights, sexually explicit, or otherwise harmful. SayCooee may remove content and suspend or terminate accounts that violate these Terms, at our sole discretion and without liability.

15 Platform Availability

While we aim to keep the Platform available at all times, we do not guarantee uninterrupted, secure or error-free access.

The Platform may occasionally be unavailable due to maintenance, upgrades, technical issues or circumstances beyond our reasonable control.

SayCooee is not liable for any loss arising from temporary interruptions to the availability of the Platform.

16 Intellectual Property

Unless otherwise stated, all intellectual property in the SayCooee Platform, including its branding, logos, software, design, text, graphics and content created by SayCooee, remains the property of SayCooee or its licensors.

You retain ownership of content you submit to the Platform. By posting content, you grant SayCooee a non-exclusive, worldwide, royalty-free licence to use, display, reproduce and promote that content for the purpose of operating, improving and promoting the Platform.

You must not reproduce, copy, modify or commercially exploit any part of the Platform without our prior written permission.

17 Privacy

SayCooee collects and handles personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles. We collect only the information necessary to provide the Platform's services.

We do not sell personal information to third parties. We do not share your contact details (phone number, email address) with other members without your explicit consent. On-platform messaging is designed to allow members to connect without sharing personal contact details unless they choose to do so.

By using the Platform, you consent to the collection, use, and storage of your information in accordance with these Terms and our Privacy Policy.

18 Disputes Between Members

SayCooee is not a party to any arrangement between members and does not provide dispute resolution services. Any dispute arising from an arrangement between members is a matter for those members to resolve directly.

If you have a concern about another member's conduct on the Platform (such as harassment, fraudulent listings, or safety concerns), please report it to us at hello@saycooee.com.au. We will review reported concerns and take such action as we consider appropriate in our sole discretion, but we are not obligated to take any particular action.

These Terms are governed by the laws of New South Wales, Australia. Any dispute regarding these Terms shall be subject to the non-exclusive jurisdiction of the courts of New South Wales.

19 Account Suspension & Termination

SayCooee may suspend, restrict or terminate your account where we reasonably believe:

• you have breached these Terms;
• your conduct poses a risk to other members or the community;
• your use of the Platform is unlawful, fraudulent or misleading; or
• suspension is reasonably necessary to protect the integrity, security or operation of the Platform.

You may close your account at any time by following the account closure process within the Platform or by contacting us.

Any provisions of these Terms that are intended to survive termination will continue to apply after your account is closed.

20 Changes to These Terms

SayCooee may update these Terms from time to time. We will publish the updated Terms on this page with a revised "last updated" date. Your continued use of the Platform after any update constitutes your acceptance of the revised Terms.

For material changes, we will endeavour to provide notice via email or a notification on the Platform.

21 Entire Agreement

These Terms, together with any policies or agreements expressly referred to within them (including the Privacy Policy, Community Buy Terms and Supplier Agreement where applicable), constitute the entire agreement between you and SayCooee regarding your use of the Platform.

22 Severability

If any provision of these Terms is found to be invalid, illegal or unenforceable, that provision will be severed to the extent necessary and the remaining provisions will continue in full force and effect.