SayCooee collects the information we reasonably need to operate the Platform, connect communities, facilitate Community Buys and provide our services.
We do not sell your personal information.
Depending on the service you use, some information may need to be shared with other community members, suppliers, payment providers, delivery or collection partners, or technology providers so that the service can work. For example, if you place a Community Buy order, information needed to fulfil that order may be provided to the relevant supplier.
We explain below what we collect, why we collect it, who we may share it with and the choices you have about your information.
SayCooee (ABN 52 976 893 113) is an Australian community platform based in Sydney, New South Wales.
In this Privacy Policy, "SayCooee", "we", "us" and "our" refer to SayCooee.
This Privacy Policy explains how we collect, hold, use and disclose personal information when you use the SayCooee website, Platform or related services.
We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.
The information we collect depends on how you use SayCooee.
Joining SayCooee
We may collect:
Putting a Cooee Out
We may collect:
Sharing Skills, Goods or Support
We may collect information about:
Local Groups
If you list, create, administer or interact with a Local Group, we may collect:
Community Buys
If you express interest in or participate in a Community Buy, we may collect:
Payment card details may be collected directly by our payment provider rather than by SayCooee.
Suppliers and Businesses
If you register or participate as a Supplier or business, we may collect:
Contacting SayCooee
When you contact us, report a concern or communicate with our team, we may collect your name, contact details, correspondence and information relevant to your enquiry.
Using the Platform
Depending on the technology used by the Platform, we may automatically collect technical information such as:
SayCooee is not designed to collect sensitive information unless it is reasonably necessary for a particular purpose and permitted by law.
Please avoid including unnecessary sensitive personal information in public Cooees, profiles, Group listings, messages or other free-text fields.
If you voluntarily provide sensitive information, we will handle it in accordance with applicable privacy requirements.
We may collect, hold and use personal information to:
We may also use information for another purpose where you have consented or where permitted or required by law.
Some information you choose to publish through SayCooee is intended to be visible to other people.
Depending on the feature, this may include:
You should not include information in a public listing that you do not want other people to see.
We will not intentionally display private account information such as payment details as part of a public profile.
SayCooee may provide messaging or other features that allow community members to connect.
Where possible, the Platform may allow initial contact without requiring private contact details to be publicly displayed.
If you choose to provide another person with your phone number, email address, home address or other contact information, that person will then have access to that information.
Use discretion when sharing personal information with people you meet through SayCooee.
Community Buys require certain information to move between SayCooee, customers and Suppliers.
Where reasonably necessary to facilitate or fulfil a Community Buy, SayCooee may provide the participating Supplier with limited information such as:
We aim to provide only information reasonably necessary for the relevant purpose.
Suppliers must use customer information in accordance with the SayCooee Supplier Agreement.
Purchasing through a Community Buy does not automatically give a Supplier permission to add you to its marketing database or send unrelated promotional communications.
Some Local Groups listed on SayCooee operate independently through Facebook, websites, messaging services, other platforms or offline.
If you choose to follow a link to an independently operated Group, join that Group or provide information directly to its organiser, the handling of that information may be governed by the organiser's or third-party platform's own privacy practices.
SayCooee is not responsible for the privacy practices of independently operated Groups or third-party platforms.
Where SayCooee provides Group functionality directly, information will be handled in accordance with this Privacy Policy.
SayCooee may use third-party payment providers to process Community Buy purchases, paid listings or other transactions.
Payment information such as card details may be collected and processed directly by the payment provider.
Where this occurs, SayCooee may receive transaction information such as:
We do not receive or store full payment card details where these are handled directly by the payment provider.
The payment provider's own privacy terms may also apply to information it processes.
SayCooee may send service-related communications that are reasonably necessary to operate your account or provide services you use.
These may include:
These operational messages are different from marketing communications.
Where required, we will obtain appropriate consent before sending marketing communications.
You can unsubscribe from marketing communications using the unsubscribe option provided or by contacting SayCooee. Unsubscribing from marketing does not prevent us from sending necessary account, transaction, Community Buy or safety communications.
SayCooee may use analytics and similar technologies to understand how people use the Platform, improve our services and measure performance.
We may also introduce advertising or marketing technologies as the Platform develops.
Where required by applicable law, we will provide appropriate information or choices relating to cookies and similar technologies.
We do not sell personal information to advertisers. If our use of advertising or analytics technologies materially changes, we may update this Privacy Policy and other notices provided through the Platform.
SayCooee may use cookies, local storage, analytics technologies and similar tools to:
Your browser may allow you to block or delete cookies, although doing so may affect some Platform functionality.
SayCooee uses technology and service providers to operate the Platform and store information.
We take reasonable steps appropriate to the circumstances to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Measures may include:
No online service or storage system can guarantee absolute security.
If you believe your SayCooee account or personal information has been compromised, contact us promptly.
Some technology, cloud, communications, payment, analytics or other service providers used by SayCooee may store or process information outside Australia.
The countries involved may depend on the provider, its infrastructure and the particular service being used.
Where Australian privacy law requires us to take particular steps in relation to overseas disclosure of personal information, we will take reasonable steps to comply with those requirements.
As SayCooee's technology providers change over time, the locations in which information is processed may also change. You may contact us if you would like further information about our current service providers and overseas data-handling arrangements.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate operational, legal, accounting, fraud-prevention and dispute-resolution purposes.
Different information may need to be retained for different periods.
For example, transaction records relating to Community Buys or Supplier payments may need to be retained even after an account is closed.
When personal information is no longer reasonably required and we are not legally required to retain it, we will take reasonable steps to delete or de-identify it.
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access or making significant changes.
In some circumstances, Australian law may permit or require us to refuse access. Where required, we will explain the reason.
Requests can be sent to: hello@saycooee.com.au
You may ask us to close your SayCooee account or delete personal information we hold about you.
We will take reasonable steps to action valid requests, subject to information we are required or reasonably permitted to retain. For example, we may need to retain certain records relating to:
Closing an account therefore does not necessarily mean every record associated with the account can immediately be deleted.
SayCooee accounts are intended for people aged 18 years and over.
We do not knowingly allow children under 18 to create their own SayCooee account.
Parents and guardians remain responsible for decisions involving children, including arrangements with tutors, carers, coaches, babysitters or other people discovered through the Platform.
If you believe a person under 18 has created an account or provided personal information to SayCooee contrary to our requirements, please contact us.
SayCooee may use or disclose information where reasonably necessary and permitted by law to:
SayCooee may link to:
Once you leave SayCooee, that third party's privacy practices may apply.
SayCooee does not control and is not responsible for the privacy practices of independent third parties.
If SayCooee is involved in a business restructure, financing, merger, acquisition or sale of all or part of the business or Platform, information may be disclosed to professional advisers and relevant parties as reasonably necessary for that process and subject to appropriate confidentiality and legal requirements.
Any successor operating SayCooee would remain subject to applicable privacy obligations in relation to personal information it receives.
If you believe SayCooee has not handled your personal information appropriately, please contact us at: hello@saycooee.com.au
Please provide enough information for us to understand and investigate your concern.
We will acknowledge and investigate privacy complaints within a reasonable period and aim to resolve them promptly.
If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.
We may update this Privacy Policy as SayCooee, our technology and our services evolve.
The current version will be published on the Platform with its "last updated" date.
Where a change materially affects how we handle personal information, we will take reasonable steps to provide appropriate notice where required.
For privacy enquiries, access or correction requests, complaints or other questions about this Privacy Policy, contact:
Privacy Officer
SayCooee
hello@saycooee.com.au
ABN 52 976 893 113
Sydney, New South Wales, Australia.